Returns
Arrange my return
Help

Need help?

We would always hope that you’re pleased with any purchase you’ve made from Dare 2b. However, if there is something you are not happy with please get in touch with the team in Dare 2b customer service so that we can try to help you. E-mail Us

RETURNS

At Dare 2b we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 14 days. We will refund you in full. We process returns as soon as they arrive, however during extremely busy periods please allow 14 days for your return to be processed. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.

TO RETURN ITEMS:

A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to:

Poznan WHS Ekol
Ekol
Regatta Ltd
ul. Skladowa 4
62-023 Koninko
Poland

Please note, when sending a return, the parcel and postage cost are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge.

FAULTY ITEMS

Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Dare 2b will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance.

WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.dare2b.com/cancellation-form You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).

Arrange my Return

DROP THE PARCEL OFF AT A NEARBY LOCATION.

EASY TO CHOOSE

1. Fill out the returns section on the front of your delivery note
2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
3. Arrange my return

TRACK YOUR RETURN

Track your item here

WHEN WILL I BE REFUNDED?

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

Help

It's becoming ever easier to buy off the internet but just in case you're a little confused about how to use dare2b.com/eu, we've put together a bit of information to help out.
Just pick from the options on the left and we hope you'll find what you're after. (All prices on the website are inclusive of VAT).