We'll hold the parcel for 14 days. If the parcel is not collected we will cancel the order and process a full refund.

We will send you an email once your order is ready to collect from your chosen store.

Please check your junk/spam folder for any emails. If you were logged in when placing the order, please check your account's order history, make a note of your order reference and bring this along to the store. If ordered as a guest, please kindly contact us so we can assist with your order reference.

Delivery to store can take up to 5 working days. If you have not received a 'ready to collect' email after this time, please contact us.

Simply head to the till point in store and show your order confirmation email, or quote your order reference and postcode.

Of course! The parcel can be collected on your behalf as long as they can quote the order reference and billing address postcode.

You can collect your parcel as soon as you have received an email advising it is ready for collection. Please check our store opening times here.

Please visit the till point in stores and any staff member will be happy to help.

Absolutely not! Delivery to our stores is free of charge.

If the parcel is not collected we will cancel the order and process a full refund. You will receive an email to confirm once this has been done.

You can return to any of our stores free of charge. If you'd prefer to arrange an Evri drop-off or home collection, please click here

You can place an order of any size and have it delivered to one of our stores.